Shipping Policy

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may take slightly longer, but we’ll keep you updated.

Shipping Methods & Timeframes

Returns & Exchanges

Eligibility Period

You have 15 days from the delivery date to initiate a return or exchange request.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original packaging with all included accessories
• Unused and in the same condition as when received
• Original tags and labels still attached (where applicable)
• Including all original documentation and manuals
• No signs of wear, damage, or alteration

Non-Returnable Items

Return & Exchange Process

1Request Authorization

Before sending anything back, you must receive a Return Authorization (RA) number. Unauthorized returns will not be processed.

Email your request to [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Order Number and Date
• Product(s) to return with names and SKUs
• Reason for return
• Confirmation that items are in original condition
• Your contact information

2Package Your Items

Once you receive your RA number and instructions:

• Securely package items in original packaging
• Include all accessories, manuals, and documentation
• Place RA number clearly on outside of package
• Include copy of original order confirmation

3Ship Your Return

Ship to the address provided in your authorization email. We recommend:

• Using trackable shipping service
• Purchasing insurance for valuable equipment
• Return shipping costs are customer’s responsibility, unless due to our error

4Processing & Refund

Once we receive and inspect your return (typically 3-5 business days):

• We process refund to original payment method
• For exchanges, we ship replacement item
• You receive email confirmation once processed

Refund Timeline & Methods

Refunds are processed to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

For exchanges of eligible items:

• Follow the same process as returns
• Clearly state the item you wish to exchange for
• If exchange item has different price, we process partial refund or charge difference
• We ship replacement once we receive and process your return

Damaged or Incorrect Items

If you receive damaged or incorrect products:

• Contact us within 48 hours of delivery
• Email [email protected] with photos
• We cover return shipping and expedite replacement or refund